Unox, market leader in the production of high-end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for an Back Office Employee to join the Customer Experience, Resellers and Distributors team at Unox SpA.
Main responsibilities
Ensure the accurate and timely issuance of various documents related to the Back Office process;
Develop and update operating procedures and guidelines related to the Back Office process;
Plan tasks and activities to achieve customer service performance indicators;
Handle customer inquiries via phone, email and fax;
Work with the Finance department to solve problems related to invoices and payments;
Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents);
Accurately maintain customer database, master records, and sales contract files.
Requirements
High school Diploma or graduate degree in Administration/Economics/Languages;
Excellent knowledge of French and English
Customer service orientation;
Proven problem-solving, analytical and decision-making skills;
Entry-Level (<2 years)
What Unox offers
Flexible Working Hours
Paid time off & overtime
Company canteen
Personal and family welfare
Pension & retirement plans
Mentorship & coaching
Diversity & inclusion policies
Team building activities
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
