Unox

Inventory Planner #15485

Campodarsego, Padova
Italy
Full-Time
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Operations

Unox S.p.A, market leader in high-end oven production and certified as one of the 100 best places to work in Europe, is looking for an Inventory Planner to join our Operations Team.

Main responsibilities
  • Ensure the accurate and timely issuance of the various documents related to the Back Office process.
  • Develop and update work procedures and guidelines related to the Back Office process.
  • Schedule tasks and activities to meet customer service KPIs.
  • Manage incoming calls in the system.
  • Handle customer enquiries via phone, email and fax.
  • Liaise with the finance department to resolve billing and payment issues.
  • Work closely with the shipping department to ensure that each order is delivered on time (prepare loading plans and shipping documents).
  • Accurately maintain the customer database, main records and sales contract files.
  • Manage customer complaints and issue tickets related to returned goods (RMA).
  • Provide customers with stock availability.
  • Monitor stocks of finished products and spare parts in the warehouses of Unox Group distribution branches to avoid overstock and stockouts and monitor and set reorder points.
  • Correctly manage the product phase-ins and phase-outs of the Unox group's distribution branches.
  • Support the back office of the Unox group distribution branches in order management, shipping, administration and import activities.
Requirements
  • Degree in economics and management, languages, international trade, management engineering
  • Good knowledge of written and spoken English, preferably C1


Unox offers
  • Work-Life balance initiatives
  • Health insurance & welfare programs
  • Mentorship & coaching
  • Career growth & training programs
  • Diversity & inclusion policies
  • Team building activities
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.