Unox

Service Experience #15522

Netherlands
Netherlands
Full-Time
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Customer Experience

Unox, market leader in the production of high-end ovens, certified as a Great Place to Work® in Italy for the seventh year in a row, is looking for a Service Experience to join the Customer Experience Team at the Unox Netherlands.

Main responsibilities
  • Providing technical assistance telephone service to customers who contact the company for clarification on how to operate and use company product.
  • Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation.
  • Manage return activities.
  • Transfer the problems encountered to the company.
  • Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning.
  • Prepare training on product use and service delivery.
  • Prepare training material for product technical support courses.
  • Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.
Requirements
  • Bachelor’s degree in Engineering or a related field.
  • Excellent proficiency in English is a plus.
  • Strong communication and problem-solving skills.
  • Willingness to travel for customer support and internal training purposes.


Unox offers
  • Work-Life balance initiatives
  • Health insurance & welfare programs
  • Pension & retirement plans
  • Mentorship & coaching
  • Career growth & training programs
  • Diversity & inclusion policies
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.