Position: Technical Service Manager

Working area: Sales

Workplace: Jakarta, Indonesia

Education:

• Bachelor’s degree or master’s degree in engineering.

Skills:

• English language: excellent written and verbal communication skills;

• Willingness to travel within the regional service area and corresponding flexibility;

• Professional experience in service field work (maintenance and repair) or in commissioning.

Work experiences:



• 4+ years of experience in customer service for service intensive equipment;

• Completed training in the field of electricsProficiency in SAP.

Other requirements:

• Residence, Jakarta, Indonesia 

• Leading and supervising a team of technical customer service staff;

• Providing support to customers;

• Providing technical support to our global network of service partners; 

• Communicating courteously with customers and service partners;

• Handling customer complaints; 

• Eliminating occurring errors as well as completion of repairs on site;

• Keeping accurate records of discussions or correspondence with customers;

• Analysing statistics or other data to determine the level of customer service we are providing;

• Improving customer service procedures, policies and standards meeting with other managers to discuss possible improvements to customer service.

• A training programme dedicated to the acquisition of skills and competences;

• The opportunity to be part of a fast-growing, multinational company;

• The chance to build a brilliant career in Italy or abroad;

• We are a Great Place to Work^® and EQUAL-SALARY certified company, an inclusive environment where talent and results are rewarded first and foremost.