Customer Experience
Unox S.p.A, market leader in high-end oven production and certified a Great Place to Work® in Europe for the eighth consecutive year is looking for an Order Management Specialist to join the Customer Experience, Resellers and Distributors team at Unox SpA.
Main responsibilities- Ensure the accurate and timely issuance of various documents related to the Back Office process.
- Develop and update operating procedures and guidelines related to the Back Office process.
- Plan tasks and activities to achieve customer service performance indicators.
- Handle customer inquiries via phone, email and fax.
- Work with the Finance department to solve problems related to invoices and payments.
- Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents).
- Accurately maintain customer database, master records, and sales contract files.
Requirements- Graduate degree in Languages/Administration/Economics
- Excellent knowledge of English and French Languages
- Customer service orientation
- Proven problem-solving, analytical and decision-making skills
- Entry-Level (<2 years)
What Unox offers- Work-Life balance initiatives
- Paid time off & overtime
- Company canteen
- Health insurance & welfare programs
- Pension & retirement plans
- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
- Team building activities
- Hybrid Work
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
