Position: Back Office Commerciale - Lingua Tedesca
Working area: Operations
Workplace: UNOX HQ, Cadoneghe (PD)
Education:
• not required
Skills:
• Good knowledge of written and spoken English and a third language such as German;
• Proficiency in Microsoft Office, Outlook, and experience with SAP system is preferred;
• High customer service orientation;
• Proven problem solving, analytical and decision-making skills;
· Ability to work in team, meeting tight deadlines and maintaining quality and professionalism.
Work experiences:
• not required
• Ensure accurate and timely issuing of the various documents related to the Back Office process;
• Develop and update the working procedures and guidelines related to the Back Office process;
• Schedule tasks and activities to meet Customer Service KPI’s;
• Manage calls entering the system;
• Handle customer inquiries via Phone, Email and Fax;
• Cooperate with the Finance department to resolve invoice and payment issues;
• Work closely with the Shipping department to ensure that every order is delivered on time (prepare loading plans and shipping documents);
• Accurately maintain customer data base, main registries and archives of sales contracts;
• Handle customer complaints and issue tickets related to goods returns (RMA);
• Provide customer with inventory availability.
• A training programme dedicated to the acquisition of skills and competences;
• The opportunity to be part of a fast-growing, multinational company;
• The chance to build a brilliant career in Italy or abroad;
• We are a Great Place to Work® and EQUAL-SALARY certified company, an inclusive environment where talent and results are rewarded first and foremost.