تعتبر أفران Unox التجارية المجمعة مثالية لفن الطهو والمخابز. الطبخ الفراغي، الطهي بالبخار، التجفيف، البشاميل، التحمير، التحميص في درجات حرارة منخفضة وعالية، التحمير، القلي، التجديد، ناهيك عن عالم المعجنات والمخبوزات.
Unox, market leader in the production of high-end ovens, and certified as a Great Place to Work® in Europe for the eighth consecutive year, is looking for a Service Experience to join the Customer Experience Team at Unox Netherlands.
Main responsibilities
Providing technical assistance to customers who contact the company for clarification on how to operate and use company product.
Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation.
Manage return activities.
Transfer the problems encountered to the company.
Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning.
Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.
Requirements
A technical background is preferred
Excellent proficiency in Dutch
Proficiency in English is a plus
Strong communication and problem-solving skills
Willingness to travel for customer support and internal training purposes
Entry-Level (<2 years)
What Unox offers
Mentorship & coaching
Career growth & training programs
Diversity & inclusion policies
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
