Position: IT Process Analyst
Working area: Customer & Employee Experience
Workplace: UNOX HQ, Cadoneghe (PD)
Education:
• Degree in engineering, computer science, mathematics or statistics
Skills:
• Basic knowledge of REST principles;
• 1+ years of experience/certifications on Salesforce are a plus (we currently use Sales and Service Cloud, Field Service, Pardot)
Work experiences:
• not required
Process Analysts play a central role in the IT team at Unox: their aim is to sustain and continuously improve the value delivery processes, enabling effective data driven decisions and efficient workplaces.
In particular, we are looking for a talented individual who will leverage the Salesforce ecosystem and technologies within Sales, Service, HR and Marketing processes, acting as a Digital KPO to streamline the information flow and eliminate non-value added activities, combining technical skills with lean/agile principles and techniques.
Responsibilities:
• Map, improve and measure information flows across Sales, Service, HR and Marketing processes;
• Define and design the requirements with the stakeholders;
• As project owner, estimate the resources required and set the proper milestones and deadlines;
• Development, testing and fixing of configurations on the Salesforce platform, ensuring no adverse impacts when deploying to production;
• Build scripts and integrations to allow interaction with other systems (e.g. SAP ERP);
• Helpdesk and support the end users;
• Standardize and share knowledge, procedures and best practices among the IT team;
• A training programme dedicated to the acquisition of skills and competences;
• The opportunity to be part of a fast-growing, multinational company;
• The chance to build a brilliant career in Italy or abroad;
• We are a Great Place to Work® and EQUAL-SALARY certified company, an inclusive environment where talent and results are rewarded first and foremost.