Customer Experience
Unox, a market leader in the production of high-end ovens and certified as a Great Place to Work®, is looking for a Back Office Employee to join the Customer Experience, Resellers and Distributors team in Jakarta.
Main responsibilities- Ensure the accurate and timely issuance of various documents related to the Back Office process.
- Develop and update operating procedures and guidelines related to the Back Office process;
- Plan tasks and activities to achieve customer service performance indicators.
- Handle customer inquiries via phone, email and fax.
- Work with the Finance department to solve problems related to invoices and payments.
- Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents).
- Accurately maintain customer database, master records, and sales contract files.
Requirements- Graduate degree in Administration/Economics/Languages
- Excellent knowledge of English and Bahasa Indonesia
- Customer service orientation
- Proven problem-solving, analytical and decision-making skills
- Entry-Level (<2 years)
What Unox offers- Paid time off & overtime
- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
- International mobility & relocation support
- Team building activities
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
