Customer Experience
Unox, market leader in the production of high-end ovens, and certified as a Great Place to Work® in Europe for the eighth consecutive year, is looking for a Service Experience to join the Customer Experience Team at Unox Netherlands.
Main responsibilities- Providing technical assistance to customers who contact the company for clarification on how to operate and use company product.
- Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation.
- Manage return activities.
- Transfer the problems encountered to the company.
- Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning.
- Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.
Requirements- A technical background is preferred
- Excellent proficiency in Dutch
- Proficiency in English is a plus
- Strong communication and problem-solving skills
- Willingness to travel for customer support and internal training purposes
- Entry-Level (<2 years)
What Unox offers- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
