Service Experience

Position: Service Experience

Working area: Customer Experience

Workplace: Cadoneghe, PD

Requirements

Education:

• not required

Skills:

• Excellent knowledge of English and a second language (French, German or Portoguese);

• Propensity for technical problem solving.

Work experiences:

• not required

Main activities

• Providing technical assistance telephone service to customers who contact the company for clarification on how to operate and use company product;

• Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation;

• Manage return activities:

• Transfer the problems encountered to the company;

• Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning;

• Prepare training on product use and service delivery;

• Prepare training material for product technical support courses;

• Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.

Unox offering

• A training programme dedicated to the acquisition of skills and competences;

• The opportunity to be part of a fast-growing, multinational company;

• The chance to build a brilliant career in Italy or abroad;

• We are a Great Place to Work^® and EQUAL-SALARY certified company, an inclusive environment where talent and results are rewarded first and foremost.

*The job position is open to candidates of all genders and gender identities, in accordance with the current regulations on equal opportunities.

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