Customer Experience
Unox, market leader in the production of high-end ovens, certified as a Great Place to Work® in Italy for the seventh year in a row, is looking for a Service Experience to join the Customer Experience Team at the Unox Netherlands.
Main responsibilities- Providing technical assistance telephone service to customers who contact the company for clarification on how to operate and use company product.
- Supporting customers regarding the operation and use of the company's products or services, identifying solutions and providing assistance to eliminate the causes of a failure or malfunction and to ensure correct operation.
- Manage return activities.
- Transfer the problems encountered to the company.
- Ensure the preparation of reports with the most frequent causes of a failure or malfunctioning.
- Prepare training on product use and service delivery.
- Prepare training material for product technical support courses.
- Instruct and update customers and the technical support team on the technical features and procedures for installing and repairing products.
Requirements- Bachelor’s degree in Engineering or a related field.
- Excellent proficiency in English is a plus.
- Strong communication and problem-solving skills.
- Willingness to travel for customer support and internal training purposes.
- Entry-Level (<2 years)
What Unox offers- Work-Life balance initiatives
- Health insurance & welfare programs
- Pension & retirement plans
- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
