Customer Experience
Unox, a global market leader in the design and production of high-end professional ovens and certified as a Great Place to Work®, is seeking a Administration & Logistics Specialist to join the Unox Service Team in Tokyo.
Main responsibilities- Manage customer POs, create and maintain customer accounts, process orders, prepare quotations, sales orders, delivery notes and invoices, and maintain customer and product master data.
- Coordinate delivery schedules, shipping instructions, consignment stock, PODs, returns, exchanges, delivery issues, and communication with customers, warehouses, and logistics partners.
- Handle employee travel expenses and reimbursement.
- Perform data entry and maintain information across internal and external systems, including customer-specific EDI and web ordering platforms, while supporting future SAP implementation.
- Provide Sales with order, inventory, shipment, and customer information; cooperate with Sales and Order Management on credit collection; and collaborate with Accounting team members across the Unox Group.
Requirements- Previous experience in administration, order management, customer service, accounting, or a similar role.
- Good organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
- Good knowledge of MS Office, particularly Excel; experience with SAP or other ERP systems is a plus.
- Good communication skills and ability to collaborate effectively with customers and internal departments.
- English proficiency; knowledge of Japanese.
- Entry-Level (<2 years)
What Unox offers- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
- International mobility & relocation support
- Team building activities
- Expense reimbursement
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
