Customer Experience
Unox, market leader in the production of high-end ovens, certified Great Place to Work in Italy for the seventh consecutive year, is looking for an Customer Relationship Support to join the Inside Sales Team at Unox SpA.
Main responsibilities- Handle customer support requests by ensuring timely, high-quality assistance through maintenance activities and follow-ups;
- Actively plans and supports external sales force activities
- Maintain and update the company CRM, ensuring data accuracy and timeliness;
- Collect and analyze customer feedback to identify improvement opportunities;
- Act as liaison between internal departments to ensure efficient workflow coordination;
- Contribute to customer satisfaction and overall business success by supporting cross-functional initiatives.
Requirements- High school Diploma or graduate degree in Administration/Economics/Languages;
- Excellent knowledge of English and French
- Customer service orientation;
- Proven problem-solving, analytical and decision-making skills;
Unox offers- Work-Life balance initiatives
- Paid time off & overtime
- Health insurance & welfare programs
- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
- Team building activities
- Agreement with the company canteen
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
