Branch Operations
Unox S.p.A., market leader in high-end oven production and certified as Great Place to Work for the eight consecutive year, is looking for a Back Office Specialist to join the Branch Operations team at Unox UK.
Main responsibilities- Manage the end-to-end order process, ensuring the smooth and timely handling of orders from quotation and entry through to delivery, invoicing and returns.
- Accurately process and maintain customer orders in SAP, ensuring all order information, including pricing, customer details and delivery requirements, is complete, accurate and up to date.
- Monitor order progress and delivery schedules, proactively identifying, escalating and resolving issues.
- Coordinate stock and deliveries into the UK, working closely with Shipping, Warehouse and Head Office in Italy to ensure products are available, prepared and delivered according to customer requirements.
- Liaise with Head Office and internal departments, including Sales, Service, Shipping and Finance, to manage stock, production, order status, invoicing, credit, payments and other customer account-related matters.
- Support customers and dealers via telephone and e-mail, handling enquiries and providing accurate information on product availability, order status, stock delays and expected delivery dates.
- Manage returns in accordance with the RMA procedure, as well as non-standard orders, credits, free-of-charge orders and loan requests, ensuring company procedures are properly followed.
- Maintain accurate and up-to-date customer and order records, including databases, sales contracts, correspondence, documentation and archives, in accordance with company procedures and data management requirements.
- Produce reports and support continuous improvement, identifying opportunities to improve order management efficiency, accuracy, customer service and overall process performance.
- Support Branch Operations team's performance and continuity, contributing to agreed KPIs and providing cover when required.
Requirements- Previous experience in a customer-facing, administrative or sales support role is desirable; experience in retail or hospitality is also considered an advantage
- Strong communication and customer service skills
- Good IT skills, including proficiency in Microsoft Office and the ability to learn new systems; SAP experience is considered an asset
- Strong attention to detail and accuracy, particularly in data entry and record management
- Ability to prioritise tasks, meet deadlines and work effectively as part of a team, with a proactive and reliable approach
- Entry-Level (<2 years)
What Unox offers- Flexible Working Hours
- Paid time off & overtime
- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
