Unox, a market leader in the production of high-end ovens and certified as a Great Place to Work®, is looking for a Back Office Employee to join the Customer Experience, Resellers and Distributors team in Jakarta.
Main responsibilities
Ensure the accurate and timely issuance of various documents related to the Back Office process.
Develop and update operating procedures and guidelines related to the Back Office process;
Plan tasks and activities to achieve customer service performance indicators.
Handle customer inquiries via phone, email and fax.
Work with the Finance department to solve problems related to invoices and payments.
Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents).
Accurately maintain customer database, master records, and sales contract files.
Requirements
Graduate degree in Administration/Economics/Languages
Excellent knowledge of English and Bahasa Indonesia
Customer service orientation
Proven problem-solving, analytical and decision-making skills
Entry-Level (<2 years)
What Unox offers
Paid time off & overtime
Mentorship & coaching
Career growth & training programs
Diversity & inclusion policies
International mobility & relocation support
Team building activities
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
