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Unox, market leader in high-end oven production and recognized as a Great Place to Work in US and Europe, is looking for an Order Management Administration Support to join our Unox Canada Team, as a result of the rapid growth of the branch. In this role, you will handle order processing, RMAs, and database management while ensuring the smooth flow of orders and shipments in line with company and customer needs.
• Process and manage purchase orders, returns (RMA), and warranty orders, ensuring timely and accurate execution.
• Maintain customer databases and sales contracts, keeping records up-to-date and reporting discrepancies.
• Coordinate with internal teams, dealers, and transportation providers to ensure efficient order fulfillment and shipping.
• Handle all aspects of returns, including RMA generation, replacement orders, and coordination of shipping logistics.
• Monitor EFT payments and receipts, manage overdue invoices, and oversee supplier invoice approvals.
• Verify and approve supplier invoices, manage cheque deposits, and resolve any credit card issues.
• Bachelor’s or Master’s degree in Administration or a related field, or equivalent experience
• Demonstrated experience in Administration or Back Office roles
• Proficiency in SAP or other comparable database management systems
• Exceptional organizational and communication skills
• Ability to collaborate effectively within a team and manage multiple tasks simultaneously
• Proactive, with a strong attention to detail and a results-oriented approach
- Flexible Working Hours
- Remote Working
- Health insurance & welfare programs
- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
- Company car & transportation benefits
- International mobility & relocation support
- Team building activities