Customer Experience
Unox S.p.A, market leader in high-end oven production and certified as one of the 100 best places to work in Europe is looking for an Order Management Specialist to join the Customer Experience, Resellers and Distributors team at Unox SpA.
Main responsibilities- Ensure the accurate and timely issuance of various documents related to the Back Office process.
- Develop and update operating procedures and guidelines related to the Back Office process.
- Plan tasks and activities to achieve customer service performance indicators.
- Handle customer inquiries via phone, email and fax.
- Work with the Finance department to solve problems related to invoices and payments.
- Work closely with the Shipping department to ensure timely delivery of each order (prepare loading plans and shipping documents).
- Accurately maintain customer database, master records, and sales contract files.
Requirements- Graduate degree in Languages/Administration/Economics
- Excellent knowledge of English and French Languages
- Customer service orientation
- Proven problem-solving, analytical and decision-making skills
- Entry-Level (<2 years)
Unox offers- Flexible Working Hours
- Remote Working
- Work-Life balance initiatives
- Paid time off & overtime
- Company canteen
- Personal and family welfare
- Health insurance & welfare programs
- Pension & retirement plans
- Mentorship & coaching
- Career growth & training programs
- Diversity & inclusion policies
- International mobility & relocation support
- Team building activities
The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.
