Position: IT Process Analyst

Working area: Customer & Employee Experience

Workplace: UNOX HQ, Cadoneghe (PD)

Education:

• Degree in engineering, computer science, mathematics or statistics

Skills:

• Basic knowledge of REST principles;

• 1+ years of experience/certifications on Salesforce are a plus (we currently use Sales and Service Cloud, Field Service, Pardot) 

Work experiences:



• not required

Process Analysts play a central role in the IT team at Unox: their aim is to sustain and continuously improve the value delivery processes, enabling effective data driven decisions and efficient workplaces.

In particular, we are looking for a talented individual who will leverage the Salesforce ecosystem and technologies within Sales, Service, HR and Marketing processes, acting as a Digital KPO to streamline the information flow and eliminate non-value added activities, combining technical skills with lean/agile principles and techniques.

Responsibilities:



• Map, improve and measure information flows across Sales, Service, HR and Marketing processes;

• Define and design the requirements with the stakeholders;

• As project owner, estimate the resources required and set the proper milestones and deadlines;

• Development, testing and fixing of configurations on the Salesforce platform, ensuring no adverse impacts when deploying to production;

• Build scripts and integrations to allow interaction with other systems (e.g. SAP ERP);

• Helpdesk and support the end users;

• Standardize and share knowledge, procedures and best practices among the IT team;

• A training programme dedicated to the acquisition of skills and competences;

• The opportunity to be part of a fast-growing, multinational company;

• The chance to build a brilliant career in Italy or abroad;

• We are a Great Place to Work^® and EQUAL-SALARY certified company, an inclusive environment where talent and results are rewarded first and foremost.