Ensure the accurate and timely issuance of the various documents related to the Back Office process.
Develop and update work procedures and guidelines related to the Back Office process.
Schedule tasks and activities to meet customer service KPIs.
Manage incoming calls in the system.
Handle customer enquiries via phone, email and fax.
Liaise with the finance department to resolve billing and payment issues.
Work closely with the shipping department to ensure that each order is delivered on time (prepare loading plans and shipping documents).
Accurately maintain the customer database, main records and sales contract files.
Manage customer complaints and issue tickets related to returned goods (RMA).
Provide customers with stock availability.
Monitor stocks of finished products and spare parts in the warehouses of Unox Group distribution branches to avoid overstock and stockouts and monitor and set reorder points.
Correctly manage the product phase-ins and phase-outs of the Unox group's distribution branches.
Support the back office of the Unox group distribution branches in order management, shipping, administration and import activities.

Requisiti

Degree in economics and management, languages, international trade, management engineering
Good knowledge of written and spoken English, preferably C1

Cosa offre Unox

Work-Life balance initiatives
Health insurance & welfare programs
Mentorship & coaching
Career growth & training programs
Diversity & inclusion policies
Team building activities

La posizione lavorativa è aperta a candidati di tutti i generi e identità di genere, nel rispetto della normativa vigente in materia di pari opportunità.

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